Today I received a call from FedEx Canada. I had to start from the beginning and explain my situation. The agent stated that any invoice issue with a shipment originating from the US had to be resolve by Fed Ex in the US.
At this point I lost my patience and informed her that as far as I was concerned I was done with trying to cooperate with them. It is not my problem that the third party agent did not collect the fees due at delivery. I am not a friggin Canadian customs / tax agent.
I closed by stating that I have used FedEx as my primary shipper for my business needs for over 10 years and I would change shippers if I received another letter or phone call from them.
My Canadian Pantera friends, your advice and suggestions are appreciated. In the future if I chose to sell to Canada I will have to clarify with the buyer about potential fees they may incur. I do believe that 99% of Canadians handle these situations the right way. The majority of Americans who are not US businesses are probably not aware of how to handle the special requirements of shipping outside the US. This is a learning experience for me. I have purchased parts from Canadians on this forum and the experiences were hassle free and a pleasure to work with. This is the primary reason I want to reciprocate and ship items north.
Last, I had planned not to reveal the forum user’s name to not embarrass him. The amount due is a paltry $33.75. If a US forum member is considering selling to a Canadian please send me a PM and I will let them know if their buyer is my party.
This is a great forum and I appreciate all of my world wide Pantera brethren.