I have said many times that we are all very fortunate to have vendors who continue to provide great support to our passion ….. DeTomaso cars. NOS, reproduction and new specialty parts that keep our cars road worthy and cosmetically beautiful. I really appreciate their efforts.
However they are still businesses with pluses and minuses. I will share 2 experiences just as FYIs. I will not name these vendors. But will say that they are both in California. It must be something to do with all of the earthquakes!
Vendor # 1 shows NOS parts on their site and sends used parts. When called about the used parts he cops an attitude and says just send them back. Would it have been better to just tell me when I ordered the parts that they were used?
Vendor #2 offers a used part which I was fine with. He ships a new part and adds $125 to my credit card. When I called the Vendor he just assumed I would not mind paying for a new part. Is it too much to ask for a phone call first?
My point of this mini rant is assume nothing. Ask specifically about the part new or used? NOS or reproduction? Ask the shipping cost. They will often act offended, but if you have ever paid more for the shipping than the cost of the part you understand. Tell them to call you before they substitute a part or the price quoted changes. This will also offend some, but too bad it is your money. And we may all be a little odd and a pain to deal with, but we are their customer!
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