@davidnunn posted:I've heard this again and again. They sell a defective item then refuse to take it back. Why should you be paying a restocking fee? They misrepresented the product. You were given assurances that it would fit like your stock deck lid. You based your decision to buy it, on this assurance and the fact they'd stand behind it. As per usual, they claim it's the customer's fault. I don't get it. Why do people deal with them? With Hall Pantera, Steve Wilkinson, Dennis Quella or Larry Stock, they'll take anything back if the product is defective, doesn't fit or it isn't up to your expectation in some way.
Well, my code of morals and ethics have to be very high in pediatrics. I don't have the luxury of misrepresenting anything... I just expect people to be true to their intention(and word). The major problem wasn't that Jeri said it would fit perfectly (which I won't assume was a lie based on his past experience...maybe it was just a bad batch), it was avoiding all my emails in hopes I'd just give up or fall outside of a window that I'd lose my recourse with my credit card company. I've had this happen before... deceptive business practices... then your faced with 1. a waist of time small claims court, or 2. toss the decklid in the garbage b/c it would cost more than a stock hood to modify it to fit or miss work b/c of court. Biggest loss wasn't the few hundred bucks in shipping and BS, it was my time and the fact that others will see this thread and question their next purchase with them.