I’m glad your experience with Dennis and Adam is satisfactory. However, as anyone who reads this forum and the others knows, the service from them is certainly not the same as it was when Becky was in the office to answer phone calls as they occurred. Before Becky there was Rae, who like Becky was pleasant, knowledgeable and nearly always accessible
likewise, I’m glad you have a college degree. But it appears it did not specifically prepare you for running a business, which was the gist of my previous comments.
as for our vendors and their business sense, I offer the following observations:
phone calls that go unanswered or returned.
websites that are never updated
websites that are basically nonexistent
websites designed in another decade, perhaps a different century, and never up-graded
online ordering protocols that offer the bare minimum.
mystery shipping charges that are only revealed upon receipt of the parts ordered
Never any indication of inventory on hand, but vendors will be happy to process your credit card charge and then contact you to let you know they are waiting for the parts for which you just paid to be delivered from their subcontractor, delivery date uncertain
Etc
I contend lapses in quality customer service are in the category of “not nice” much more so than any comments I may make regarding that service
Larry,