Have to agree with lf-tp2511. Small business can't have too many excuses. It owns you, you don't own it. That means you have to do it all, including answering emails 24-7, design, and maintain your own web site, and a lot of other things that don't cost anything except time which you don't put a price tag on as a small business owner.
As far as Pantera vendors, most of the time I am pleased, other times I'm shocked at how they could push a product out the door and say it fit's or works when it doesn't come close. Yes, grateful for them, but that doesn't give them a free pass to drop basic business practices.
Lastly as far as Dennis goes, I've enjoyed conversations with him. A nicer guy you could not meet. He's been at it a long time, rich in technical knowledge, and mechanical ability, don't know how much longer he'll keep going, but when he does decide to pack it in, it will be the biggest loss the Pantera community could suffer.