Michael, I am assuming both solenoids are energized, as this would explain them being "stuck". A solenoid locks into one position when energized, the plunger will usually move freely when de-energized.
How I envision this system being wired would lead me to guess a micro switch has failed, become stuck, gotten wet or jammed, etc. There should be a switch somewhere in the doors that is activated when the key is turned, turn one way it energizes the solenoids to unlock the doors, turn the other way it energizes the solenoids to lock the doors. Possibly 2 micros per door, so one of the possibly 4 micros is stuck in the closed position, or has gotten wet, etc. Just a guess
your friend on the PIBB, George
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