quote:Originally posted by 4NHOTROD:
The problems get amplified if you live out of the US. You wait forever (not the vendors fault)to get the wrong or missing parts. We have to pay inflated shipping AND brokerage fees to only pay to return them.
I fully agree that they are great people. Their business practices lack at times, though.
I've had a real bad string of luck lately with every order from almost all the vendors.
I've had real good luck with some of the vendors (Tara and Becky), but they don't have enough mechanical experience to recommend certain products.
Simple things like the vendors not calling/emailing back with the total billing amount when requested (so I can know what to see on my Visa) bothers me. Am I being too picky?
Will
After I acted like it was fine to have to wait for a left side axle shaft, the wait seems like it is going to be much longer than I expected or was lead to believe it would be. I am only purchasing an OEM part, so I don't understand the delay, since I suspect it is coming from another vendor and then being shipped to me. I guess I will see how this plays out before I get too upset about it, but I can understand people not liking getting used parts or short orders. We are paying very good money for these parts and you should at least get your money's worth.
Vendors that take a long time to return your call is a problem also that I can relate to. I don't know how to change that because we are all at their mercy at some time.