Speaking from experience with Koni's from other applications, they always come out of the box dead soft or as I put it dead.
The struts are the worst. You have to "turn them on". Yours are "turned off" so to speak.
The car is riding with no shocks right now.
Try two clicks up. That should be in the middle and if they don't respond, call up Koni and bitch to them that you nearly got killed with the things, they are garbage, can't they hire employees that aren't part of a prison work/release program?
If they tell you to screw off, tell them you are going to sue them for damages and find another shock company. For what they cost you don't need to take crap from them. If you are nice to them they will piss all over you.
This is par for the course for them. They think everyone but them is stupid.
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