Reply to "MSD 8350 cooking modules every few years"

MSD is terrible man, just terrible! I called to confirm the mailing address for the service dept to have my 8350 fixed AGAIN. The guy tells me the address and then tells me it will cost anywhere from 25 to 115 bucks.

What he failed to tell me is that an RMA is required, and if you fail to get an RMA your unit is "set aside". SET ASIDE ???
I just called to check on my 8350 and the girl said "no if you don't have an RMA they won't work on it".
I put a letter in the box asking them to inspect, test and repair my 8350 and to call me for payment when done.
They received it on the 22nd, the guy told me they try to get them back to you in ten days or less.
So because I sent them a billet distributor for a $100 repair and did not include an RMA, they have not even touched it.
I have been without my car since the 22nd (before that actually), they could/should have called me.

Terrible business model.

Terrible customer service policy.

Terrible distributor.

Never again man. I will build a duraspark or try another brand, it couldn't possibly be any worse.

MSD = "May Suspend Delivery"

MSD decals are banned from my shop fridge, banned from the shop personnel door and banned from any file cabinets.

I will run it my car until I build a new one, and I will not sell it on this site ( may not be able to). I will ebay it with a sentence or two about my poor experience with it.