Reply to "problem loading page"

quote:

Hi George,

We are unaware of any issues with your site, and we've not seen any issues with uptime or availability (as we monitor our services around the clock to ensure uptime and availability). We also haven't heard any similar reports from other customers, so it may be isolated to your site.

It looks like most of the posts reference generic messages about pages not loading, but not any specific messages. It would be useful if you could get the members to provide specific details, including any (or all!) of the following:

•The exact error message displayed in the browser. A screenshot would be great!
•The URL in the address bar of the browser when the error is displayed (which could be included in a screenshot).
•The exact time of day (and time zone) that the issue occurred.
•When the issue occurs, does it happen on all devices and browsers? It's always helpful to try another device or browser when this kind of problem occurs to try to identify commonalities (or lack thereof).

Finally, I saw that you also referenced panterainternational.org, which is not a site that we host. Is it possible these users are having issues with a different site (not the pantera.infopop.cc Eve community)?

Thanks!

Brian