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RBT transmissions...any experience with them?

I've had my ZF at a certain Pantera specialist's shop for about 5 months now. They had a LOT of work to do when I brought it in, so I decided not to bug them about it for a while. I started calling two weeks ago. I leave an increasingly irritated message with the "secretary" but after four calls, I have not recieved a single reply from the "boss". I'm ticked off. I won't tell you who this is...I'm not trying to stir things up...yet!
Anyway, I'm about ready to pick my ZF up, crate it up, and ship it to RBT Transmissions in California. Has anyone dealt with them recently? Were you satisfied with the customer service and the workmanship? Did the price seem within reason? What kind of timeframe did you deal with?
Any info, either on or off the board, will be appreciated.
Thanks, Mooso.
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