Also remember our vendors for the most part are more than just that, they are Pantera owners and club members, many who fell into the business because of a passion.....the same passion we all have.
Vendors will often unquestioningly spend hours on the phone discussing a particular problem, remedies etc. with a customer even if there is no sale at the end of it. I have come to the conclusion that although frustrating a small vendor slip up now and again is probably offset by the free advice I have received over the years.
Julian
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