The following is what Mike Drew posted to the DeTomaso list:
Lloyd Butfoy's business has EXPLODED with the arrival of the Superformance
GT40 replica. The demand for 'our' gearboxes has gone up by a factor of ten, at
least. He is completely overwhelmed, as he was working flat-out just taking
care of the Pantera/Mangusta/M1/GT40 crowd beforehand. He is working seven
days a week trying to keep up with demand.
I have watched with interest and read the various posts going on about Lloyd
Butfoy and RBT Transmissions (which technically stands for Roy Butfoy
Transmissions Transmissions, something that bugs me no end) on the GT40 forum.
Particularly on the Superformance part of the forum, there is much moaning and
hand-wringing about the availability (or lack thereof) of Mister Butfoy, and the big
question mark about the completion date for various gearboxes.
Lloyd and I have been friends for the better part of 15 years, so on January
2nd I decided to simply pay him a visit and see how things are going. I am
pleased to report that Lloyd is alive and well, and your orders have not been
lost or forgotten.
Here is a photo that I shot inside his shop.
http://members.aol.com/mikeldrew/RBT.jpgThese are all used transaxles that customers have sent in to be overhauled
(including yours). Most are from Panteras, although there are a few from the BMW
M1 or original GT40s, and the occasional Mangusta. Some of the gearboxes in
this photo are being converted from their original Pantera configuration to be
used in a GT40, which I learned is not as trivial as simply flipping the ring
and pinion. He pointed out some of the many modifications that need to be made
to enable the gearbox to function inverted.
All the new gearboxes are being screwed together in Texas by his business
partner, Oliver. Lloyd told me that every single part in those gearboxes is new,
whereas with the gearboxes in his California shop, to keep costs down and with
concurrence of the owner, he often tries to salvage good used parts (one
friend's gearbox was there with a crack in the back part of the case, and Lloyd
was able to supply a used replacement that was in perfect shape at a
considerable cost savings).
Lloyd told me that some people are rather desperate to get their
gearboxes--Fran Kress actually sent a blank, signed check along with a plea to get his
gearbox turned quickly! But there is an established queue, and it takes awhile to
move to the front of the line. My friend had taken his gearbox there on
October 14, 2006, and on January 2, 2007, Lloyd had partially dismantled it (all
the gears were still on the mainshaft but it was otherwise apart), diagnosed the
crack in the case and sourced a replacement piece from his inventory. He
estimated that the gearbox would be completed and out the door in about 4-8 weeks.
He said that his ambition is to complete 3-4 gearboxes a week.
Until recently he was working alone; in the photo you can barely see his new
part-time helper behind him. This fellow has just come on board here and is
helping to deal with the backlog; he is basically an apprentice and is learning
from Lloyd how to do the work, although from what I could see, his job seems
to be limited to taking things apart, and Lloyd still does the artisan work of
diagnosing the problems and then fixing them, and putting things back together.
Oliver in Texas has reportedly hired several people to help him, and hopes to
have them all trained up and ready to go by the end of January. Curiously,
the gearboxes he builds all are shipped to Lloyd in California, who I guess does
some final assembly work and quality control, before shipping them to the
customers.
I asked Lloyd what the wait would be if a customer placed a new gearbox order
today (for a brand-new gearbox that is), and he said that if all goes well,
it would be shipped to the customer in about two and a half months, which is a
great improvement over the recent past. Gearbox overhauls take longer, because
there is considerably more work involved, depending on the condition of the
gearbox to begin with.
Lloyd told me that some GT40 people were downright belligerant, demanding
instant gratification and getting obnoxious when they are told that they are
going to have to wait in line behind everybody else. He said that he has offered
to send several checks back to people who crossed over the line of civility.
The bottom line is, there is only so much that one man (or one man plus a
partner and a few helpers) can do in a given amount of time, and it's important
to remain patient and understanding.
Remember, Lloyd's business was running flat-out before the explosion of
interest in the GT40, so he has had a lot to cope with lately. But I saw a whole
bunch of new gearbox orders tacked to his bulletin board (FAX is the preferred
method of submitting an order), and each of them will be filled in due time,
with the same high quality that RBT has always been known for.
So, for any of you that were worried because your phone calls were unanswered
(Lloyd was working the whole time we were talking, and the phone was ringing
constantly, and he told me that he was committed to finishing the job at hand
before attending to phone calls later in the day), and your e-mails ignored
(he doesn't go near the computer anymore, as his inbox is flooded with 2000-3000
e-mails at any given time), rest assured that he WILL get to your job,
eventually, and you will be happy with the result.
If you need to communicate with Lloyd, the best thing to do is simply to send
him a FAX explaining briefly what the issue is, and with return contact
information. He does return phone calls at some point during the day, and he will
get back to you eventually.
I can't say I agree with the way he is doing business; I think it would be a
good idea for him to hire a low-cost temp to just answer the phone for a
couple of hours a day. But right now, that's not the way he is operating. Every
second spent talking on the phone is time NOT spent screwing a gearbox together
for somebody.
Since I shared this news with the GT40 forum, several people with concerns
like yours sent a FAX to Lloyd, with a telephone number and a simple query;
Lloyd called every one of them at the end of the business day, within a day or two
of receipt. So that's the hot ticket.
Based on the fact you sent your gearbox to him in October, I would expect
that you will see it sometime near the end of February, still in plenty of time
for you to enjoy the spring driving season. :>)
Mike