Vendor Whine

Wonder if it is the same vendor that ripped me off for a $1000 POCA gift certificate. Tried to cash it in and he never sent me the stuff.

So who is it so others don't make the same mistake.....

Please don't name names publicly. Curious members can use the private message feature.

I already know from the description who it is.

I'd have to ask Justin if $10 is out of line, he does all of our shipping. I can tell you, that to mail a magazine first class using a flat mailing envelope costs $4.

Was it US Postal, Fed Ex, UPS? Was there any time constaint, next day shipping, that sort of thing?

This has come up before at different times with various vendors, particularly on light low cost items.

The only time I really get galled is when a vendor charges me $10 for shipping and I find it cost $2 i.e. they are making money on the shipping. I do have a habit of asking how much shipping will be prior to placing the order, to avoid surprises.

If $10 was the true cost of shipping then the vendor is not making anything out of this. However, I do beleive that a vendor needs to undertake 'due diligence' to enusre he/she is using the most economical means of shipping.

I think a lot of the vendors would argue that they have an account with one courier and a bulk daily pick up and that to start using multiple services would be too much hassle. Having said that USPS does both buisness and home pickup at no charge and that is usually the most economical way of shipping if there is no absolute priority i.e. o/night.

Please do make the vendor aware of your frustration, if enough of us do then we can hopefully change their habits. It may even be down to a shipping clerk where the Vendor isn't truly aware of the shipping side of the business.

Julian

Maybe its just me but if someone told me to go buy a part from someone else I would have taken their advise. Seems customer service is dead with them.

As I always (okay sometimes say) say "don't threaten me with a good time"

Miles

OK...Nobody take offence, the new Poca Profiles has a Business For Sale! You too could be a Pantera Vendor!
Just the Messenger! (and yes 40% S/H does seem alittle excessive)

Shipping Fed Ex ground, 1 lb parcel, 6 x 6 x 6 to Atlanta GA from Fillmore CA is $4.99 as per Justin. Fed Ex ground will get the parcel there at the end of the 4th business day.

cowboy from hell

Sorry, but I'm a little confused by a lot of the whining I come across.

Nobody wants to get ripped off, but really... $10? You could have mailed it to save money, but it might get lost or damaged or take forever getting to you. And trust me, a 6 x 6 box will keep a part better protected than a little flat bubble wrap envelope. And how much can you save on $10? $3? $4?

At $35 that's got to be one of the least expensive fixes you will make in your life with your Pantera. Life is too short to get upset over this.

I have been buying stuff for 25 years from all the vendors out there and must say that there are lot more weird customers than vendors. As a whole I have found the "entire" Pantera vendor community more than helpful, fair and competitive (after all there are at least three guys at any time who offer very similar parts for the Pantera owners). It's more a matter of who has what in stock when you need it. Plus a little online shopping and phone calls never hurt. Ask the right questions. Identify your needs and priorities.

Yes, I have been ripped off plenty by shipping companies. (I once paid $75 for shipping, duty and taxes for a $20 part!). But all the stress can be avoided if it's too muich to bear - use regular mail, group your parts purchases, make regular visits to CA, OR, FL or find friendly Pcar owners who live where our vendors do, or just bite the bullet when you need that part to go in tomorrow.

Just be thankful that you don't have buy sheet metal - now THAT will give you grief!

And don't forget to enjoy your car. $35 is a cheap price to pay for a few minutes behind the wheel, heck, even staring at it in the garage is worth it!

quote:

the new Poca Profiles has a Business For Sale!

Which one and how much? I don't have the Profiles yet.

quote:

Originally posted by Joules5:
...Which one and how much...

First clue ....

They're cheesy? I quit POCA long ago so, I'll just have to wait it out here. :-) I could guess, but I'm not in the in crowd so I wouldn't know for sure.

All alone on the east coast... ;-)
(some whine for the cheese)

OK, stressing out over 10 bucks is stupid and my fault for not asking first. I would have gladly accepted the shipping cost if I had received it in a few days. The fact that they used DSL and it took 7 days is ridiculous. But again my fault for not asking first.

Lastly ,I think it is a poor business practice to slam a competitor. I will not use this vendor in the future.

Man, I understand. Frankly, I'd rather they spell it out. Just tell me $5 for handling, $5 for shipping. IT so sucks to be told you're paying 10 for shipping and then see the tag for 3. Since many of us have no choice but to mailorder, this does add up over time.

I agree with this last opinion... Its not about paying $10 or more, but it is about the feeling of getting ripped, doesnt matter if 1 cent or $100.

My 2 cents...not to be ripped off!!!!

I priced the radiator grommet set recently and got quoted as high as $60 not including shipping.

First of all, the vendors have shipping accounts that get discounted on the monthly bill. The minimum UPS shipping charge of $8 is discounted to the shipper if he does a certain volume.

So #1, the vendor makes money on the shipping.

Under 2 pounds, no one is cheaper then USPS Priority. No one makes money on that.

#3. These are Pantera specialty gizmos and you need them and "they" got 'em.
Be happy that you can get them at all.

I tried to save up a misc. odering list to save on shipping/handling. I don't think I even spent under $400 for anything in a Pantera shop.

After a while you become resigned to the fact that it's a Pantera, a genuine exotic. So exotic that in fact no one except a Canadian hockey fan and another Pantera owner know what they are.

So exotic that in fact naked women don't throw themselves at the car because they think it is a kit.

Get used to it. Be one with the Universe. Knowing that you are unique and special should be enough.

I gotta' go chant now...ahumm, ahumm, ahumm, chime, chime, chime.

$10.00 I live within 40 miles of all the vendors I can't even drive down there and pick up a part for less than $10.00 in gas let alone my time. LOL...

I'll tell you that I have and sometimes pay for delivered parts all the time. Most all body parts, either from the dealer, or aftermarket, or anything elese.I have delivered. I cannot make money driving up and down the road... Think of the conveince of the system of logistics.. ONLY one thing...you have to plan ahead!

WHAT???

Naked women will NOT throw themselves at the car? Man, I'm glad you told me that before I signed the papers at my bank. *whew* Guess I need to save up for a Lambo.

R.

I'd really respect and give all my business to a vendor who offered USPS Priority Flat Rate Shipping. Under $9.00 for anything up to 80lbs that fits in either of their two flat rate boxes anywhere in the US. Most of the stuff that I order woould fit in either of these boxes.

Get used to it Robert.

Although chicks don't throw themselves at you in your Pantera, you can always take comfort in waving as you pass them.

quote:

quote:
Originally posted by Joules5:
...Which one and how much...

First clue ....

Cheese?

George, remember we ain't all in Kaleeforneea, its roughneck country out here, Saloons and Spitoons Next Clue...?

which state is known for its cheese industry?

http://www.cheesestate.com/

Green Bay Packers fans are called cheese heads, what state is Green Bay in?

My limited experiences with buying parts for my car leads me to believe that each vendor has their own "personality". That is there are certain items that each excels at, other items that they simply carry and other items that they can get. The problem arises when you try to buy a gromet from a vendor that excels at engines and exhaust... they really don't have the resources to ship the gromet cost effectively. One vendor had a part and the shipping was horrible and I ended up buying elsewhere. However the same vendor had a clutch I needed and the shipping was ok. The moral of my story ... shop shipping as well as the part price. - By the way the vendor that supplied my cluch called me two days later to make sure it fit ok becuase he had gotten in some that were made wrong. That guy earned alot of respect from me.