I've only ordered through them by using their on-line catalog. No issues. I didn't receive any updates. The parts just showed up at my house one day. They are closed on Mondays. I agree with RiverRat, a phone call is best when trying to get an update. I don't know what the time difference is but if its a problem I'd be glad to call for you.
You did order from Wilkinson, not Wilkerson, right?