Just ordered 180 dollars worth of parts from a vendor....I did not ask about shipping and handling...big mistake. It was almost 80 bucks.
That is outrageous. Also waited about 6 months to get a core charge refund from another vendor...he apparently lost my VISA number...but he never contacted me.
For me it has been 50/50.
Patrick,
Read this post. It may help in the future:
http://pantera.infopop.cc/eve/forums/a/tpc/f/1550045562...660035525#2660035525
Mark
Read this post. It may help in the future:
http://pantera.infopop.cc/eve/forums/a/tpc/f/1550045562...660035525#2660035525
Mark
I have only ordered parts twice from the vendors in the US. Both times, parts arrived in reasonable time, well packed, and my credit card was charged the agreed cost. My big beef is the shipping practices.
If you are sending or recieving large or heavy items that have to be handled by a speciality carrier than you absorb the high cost of shipping. That's the cost of doing business.
BUT, the last part I ordered was half the size of a can of soda and weighed less than 3 pounds. I begged the vendor to mail the parcel USPS priority mail.
Vendor: That's tough, we would have to send someone to the post office.
Me: If you won't mail send it UPS air which includes broker fees at the border.
Vendor: That will cost more.
M: Not as much as the UPS broker fees.
Vendor: I'll check it out and send it the cheapest way possible.
Me: Thanks.
6 days later, part arrives at my door. Shipped UPS ground
$28.00 shipping charged by vendor for shipping
COD at my door: $36.00 broker fee charged by UPS
$8.50 federal tax on value of
goods and broker fees.
Bottom line: $72.50 shipping and handling on a $150.00 part that could have been mailed for way less than $10.00. That my friends is insane.
I have had parts, some large, mailed USPS priority from all over the States, for other cars and have never paid fees, taxes, duty. Just pick them up at my local post office.
Could the vendors not make one trip to the post office per week. I would not mind waiting a few extra days to save that kind of difference. It would sure save all the people outside the continental US a ton of money and aggravation.
All the vendors I have talked to have been great, friendly people, but they could sure help out in this small way.
I don't think it is too much to ask.
Doug M
If you are sending or recieving large or heavy items that have to be handled by a speciality carrier than you absorb the high cost of shipping. That's the cost of doing business.
BUT, the last part I ordered was half the size of a can of soda and weighed less than 3 pounds. I begged the vendor to mail the parcel USPS priority mail.
Vendor: That's tough, we would have to send someone to the post office.
Me: If you won't mail send it UPS air which includes broker fees at the border.
Vendor: That will cost more.
M: Not as much as the UPS broker fees.
Vendor: I'll check it out and send it the cheapest way possible.
Me: Thanks.
6 days later, part arrives at my door. Shipped UPS ground
$28.00 shipping charged by vendor for shipping
COD at my door: $36.00 broker fee charged by UPS
$8.50 federal tax on value of
goods and broker fees.
Bottom line: $72.50 shipping and handling on a $150.00 part that could have been mailed for way less than $10.00. That my friends is insane.
I have had parts, some large, mailed USPS priority from all over the States, for other cars and have never paid fees, taxes, duty. Just pick them up at my local post office.
Could the vendors not make one trip to the post office per week. I would not mind waiting a few extra days to save that kind of difference. It would sure save all the people outside the continental US a ton of money and aggravation.
All the vendors I have talked to have been great, friendly people, but they could sure help out in this small way.
I don't think it is too much to ask.
Doug M
I have the same problem. Having parts shipped to Hawaii via UPS/FedEx costs an arm and a leg if not your first born. USPS ships flat rate very cheap yet none of the vendors will use them. I was told by someone that the vendors make money from discounted shipping rates offered to them by the shipping companies. This would make sense why they refuse to send via USPS, why cut your profits?
I cannot find the post may some of the others can help but when I sold my Webbers to a guy in the UK I labelled the package " Industrial Samples " and there were no tax and tariffs only shipping costs. Basically at this time everyone outside the USA is benefiting to the poor US Dollar ... so your getting the [arts at a discount ... I guess the cost of gas drove up shipping so the deal is not so great. But I have an idea ... pay for your order and put another brother Pantera Members address here in the USA and the next time you guys attend a event we hand you the parts ..then you drive back with the parts. No shipping cost ?
Ron
Ron
quote:Bottom line: $72.50 shipping and handling on a $150.00 part that could have been mailed for way less than $10.00. That my friends is insane.
That my friends is Revenue Canada and the shipping companies, not the vendors. I've been caught with it too on Christmas gifts that came from the UK into Canada, but I don't think you can blame the vendors for it. It is time consuming to research each and every package and yes a daily bulk pickup is much easier.
quote:This would make sense why they refuse to send via USPS, why cut your profits?
I think you will find that most vendors charge what they pay, so their business bulk rate is passed on to you the customer.
I live and work close to one of the vendors, PPC Reno. If you want to order a part and authorize Larry to give it to me addressed and packaged I will ship it for you, by your preferred method, you do the resreach and tell me what method etc. and I'll ship. I'll even try and work out a deal with Larry that you pay that shipping cost to him and he credits it to my account, so you don't have to worry about paying me too.
Most of us from Canada make regular business trips to the US. For me, it is the best way to remove the high price of brokers like UPS and FedEx.
When I know I am making a trip, I order parts and have them shipped to my hotel or wherever I am going to be in the US. Then I bring them back with me, or take them to a local FedEx and ship them to myself using my own account and pay no broker fees.
When I know I am making a trip, I order parts and have them shipped to my hotel or wherever I am going to be in the US. Then I bring them back with me, or take them to a local FedEx and ship them to myself using my own account and pay no broker fees.
[quote]I think you will find that most vendors charge what they pay, so their business bulk rate is passed on to you the customer.
Agreed: I don't believe the vendors are making a profit on the shipping charges.
[quote]That my friends is Revenue Canada and the shipping companies, not the vendors.
Agreed: Shipping costs charged by the vendor were reasonable and fair.
I did some comparison shopping on rates:
I packaged the original part and got prices to ship it to southern California.
Canada Post: Ground 8-10 days $14.88(actually a little more than $10.00, not way less. My mistake)
Express 3-4 days $22.89
UPS: Ground 6-10 days $22.95+$4.50
insurance.
I will assume that rates will be similar to send in the reverse direction?
The difference lies in the extra charges levied by the courier company.
UPS: fees,taxes $44.50 (part UPS / part Canada
revenue)
USPS/Can post $00.00
I understand that the vendors are a business and in the business world, time is money. UPS is going to be far more convienant for them than the postal service. However, they should be aware that this practise is causing some of thier customers added and unneccesary expense, which is not the greatest customer relations.
IN DEFENSE OF THE VENDORS: I believe that the vendors are a vital component in the ownership of these cars. Their dedication and effort in supplying, designing, engineering and manufacturing parts and supplies is probably the single largest factor in keeping these cars in working order.
If UPS ground is the way they do business then I will resign myself to the fact that, living in Canada, this is going to be part of the costs of owning this car.
BUT DAM IT, I just wish they would agree to mail the stuff!!
OK, rant/rave is over. I feel much better now.
P.S. I love this car and will do whatever it takes to keep it in tip/top condition.
Doug M
Agreed: I don't believe the vendors are making a profit on the shipping charges.
[quote]That my friends is Revenue Canada and the shipping companies, not the vendors.
Agreed: Shipping costs charged by the vendor were reasonable and fair.
I did some comparison shopping on rates:
I packaged the original part and got prices to ship it to southern California.
Canada Post: Ground 8-10 days $14.88(actually a little more than $10.00, not way less. My mistake)
Express 3-4 days $22.89
UPS: Ground 6-10 days $22.95+$4.50
insurance.
I will assume that rates will be similar to send in the reverse direction?
The difference lies in the extra charges levied by the courier company.
UPS: fees,taxes $44.50 (part UPS / part Canada
revenue)
USPS/Can post $00.00
I understand that the vendors are a business and in the business world, time is money. UPS is going to be far more convienant for them than the postal service. However, they should be aware that this practise is causing some of thier customers added and unneccesary expense, which is not the greatest customer relations.
IN DEFENSE OF THE VENDORS: I believe that the vendors are a vital component in the ownership of these cars. Their dedication and effort in supplying, designing, engineering and manufacturing parts and supplies is probably the single largest factor in keeping these cars in working order.
If UPS ground is the way they do business then I will resign myself to the fact that, living in Canada, this is going to be part of the costs of owning this car.
BUT DAM IT, I just wish they would agree to mail the stuff!!
OK, rant/rave is over. I feel much better now.
P.S. I love this car and will do whatever it takes to keep it in tip/top condition.
Doug M
I just ordered a few small misc items (stickers, key chain, Isis mag logo) from Asa Jay in the POCA store. Shipping was going to add an additional 50% to my order, which should weigh a grand total of 1 lb. I asked for everything to be send via US Postal Service instead (without insurance or tracking) for a grand total of $7 ...
Doug,
You are in Calgary, and I travel up and down fairly regularly between Reno-Calgary-Ft. McMurray (I'm typing this from Ft. McMurray) so I extend my offer to include bringing up any parts I can a) get in my luggage/carry (bear in mind some airlines are starting to charge $15-20 for the first piece of luggage now) and b) bring in to Canada without contravening any customs laws etc. or if needed declared and duties paid (I have enough trouble trying to retain my Canadian Residency without risking it for any customs offences)
I'm heading home tomorrow and will be back up for a week around June 15th.
You are in Calgary, and I travel up and down fairly regularly between Reno-Calgary-Ft. McMurray (I'm typing this from Ft. McMurray) so I extend my offer to include bringing up any parts I can a) get in my luggage/carry (bear in mind some airlines are starting to charge $15-20 for the first piece of luggage now) and b) bring in to Canada without contravening any customs laws etc. or if needed declared and duties paid (I have enough trouble trying to retain my Canadian Residency without risking it for any customs offences)
I'm heading home tomorrow and will be back up for a week around June 15th.
Julian,
That is a very generous offer. Thank you!
Although there is nothing I can think of that I would need for mid June (hopefully I have the car ready to go strong for the summer)
there will certainly be the need for parts etc. as time goes by. If the stuff I need is small and manageable I will definately take you up on your offer. 
BTW: We are having a gathering of panteras in Canmore from June 13-16. If possible, you should join us for a day or two. I would be happy to pick you up and give you a ride out.
Doug M
That is a very generous offer. Thank you!
Although there is nothing I can think of that I would need for mid June (hopefully I have the car ready to go strong for the summer)
there will certainly be the need for parts etc. as time goes by. If the stuff I need is small and manageable I will definately take you up on your offer. BTW: We are having a gathering of panteras in Canmore from June 13-16. If possible, you should join us for a day or two. I would be happy to pick you up and give you a ride out.
Doug M
HERE IS A CURRENT VENDOR SITUATION..
An owner recently lost his billet gas cap - the one that came with the curved aluminum Hall fuel neck. He posted to the POCA Forum seeking one, and then posted he had found a vendor that was able to hook him up with one; although many other vendors had said they were totally out of stock and no longer available.
Having lost the very same cap on my recent Vegas journey, I wrote the owner asking him to update me upon his receipt of the cap. He did, and the package arrived just the other day.
I just sent him this email-
________________________________________________
Ah, got to love that vendor.
Let me see if I got this right...
He first says he 'has them on the shelf' and it is 'in the mail'. LIE
He says his CNC guy can get them easily. LIE
Then he says it is delayed because he had to get it anodized. LIE
Then when it arrives, it is a plastic Perma Cap that you can find online for about $14, and at Kragens for $20. BAIT AND SWITCH, IF NOT FRAUD
He surely knows you can't anodize plastic, so this tells me he knew darn well what you were seeking - the aluminum cap to fit the Hall curved filler neck.
And if it had been 'on the shelf' it wouldn't have needed anodizing because they all came that way anyway.
But he leads you on and ships something you could have bought yourself for far less. I hate to ask, but what was your total cost after he charged you for shipping and handling? :-(
I honestly had a very high suspicion of this whole scenario from your first posting that he had that cap. That is why I held off calling him until I got your report on what the actual outcome was.
Rant mode off. ;-)
________________________________________________
And the vendors wonder why we rag on them?
Because they, at times, are jerks, assholes, liars and scam artists.
Larry
I'll gladly reveal who the vendor is, but in deference to George who seems to think telling the truth is sometimes not the best policy, you'll have to PM me for his name.
An owner recently lost his billet gas cap - the one that came with the curved aluminum Hall fuel neck. He posted to the POCA Forum seeking one, and then posted he had found a vendor that was able to hook him up with one; although many other vendors had said they were totally out of stock and no longer available.
Having lost the very same cap on my recent Vegas journey, I wrote the owner asking him to update me upon his receipt of the cap. He did, and the package arrived just the other day.
I just sent him this email-
________________________________________________
Ah, got to love that vendor.
Let me see if I got this right...
He first says he 'has them on the shelf' and it is 'in the mail'. LIE
He says his CNC guy can get them easily. LIE
Then he says it is delayed because he had to get it anodized. LIE
Then when it arrives, it is a plastic Perma Cap that you can find online for about $14, and at Kragens for $20. BAIT AND SWITCH, IF NOT FRAUD
He surely knows you can't anodize plastic, so this tells me he knew darn well what you were seeking - the aluminum cap to fit the Hall curved filler neck.
And if it had been 'on the shelf' it wouldn't have needed anodizing because they all came that way anyway.
But he leads you on and ships something you could have bought yourself for far less. I hate to ask, but what was your total cost after he charged you for shipping and handling? :-(
I honestly had a very high suspicion of this whole scenario from your first posting that he had that cap. That is why I held off calling him until I got your report on what the actual outcome was.
Rant mode off. ;-)
________________________________________________
And the vendors wonder why we rag on them?
Because they, at times, are jerks, assholes, liars and scam artists.
Larry
I'll gladly reveal who the vendor is, but in deference to George who seems to think telling the truth is sometimes not the best policy, you'll have to PM me for his name.
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quote:It is time consuming to research each and every package and yes a daily bulk pickup is much easier.
If you are shipping with UPS or Fed Ex you do have to research each and every package to ship with these companies, parcel post for the USPS needs to be researched to(size of package, weight, destination). It is part of the job and I know these guys are in business to make money, but wow.
We have been looking at sofa's. The lead time for the one we liked most was up to six weeks now. Alot of companies have reduced shipments to once a week now to reduce the shipping costs they are incurring.
Lastly...
The last part I purchased from a vendor weighed less than a pound, was in a 4"x4" box and it cost me $12.95 for shipping.
Shoot a manilla envelope and a couple of stamps and it would have been to me for less then two bucks.
Jeff
We hear these stories time after time, $10 to ship a part that could be sent for $2.00 usps, $40 to ship a part that could be sent USPS flat rate for $10 and so on and so on. Because of the shipping rates, I buy a lot less stuff than I would if it could be shipped cheaply. I don't mind waiting for the part if it means that I can get it shipped for reasonable rates and if I was in a rush, I would request and pay for the fast shipping. I don't see how it can be such a big deal to either deliver to a post office or to use click and ship and have it picked up. Wouldn't that be a great showing of customer support and service? The vendor who offers USPS shipping would attract a lot of customers especially those that are overseas and international. Hey, I don't mind them making a profit but with the rising cost of everything including shipping, we the consumers can use a little help. Just my opinion.
It sounds like most people are upset about shipping. I am the opposite. I have everything sent next day. Time is more important to me than money (within reason, of course).
What I hate is paying triple because something says "Detomaso" on it. Or paying a lot for NOS when there might be the same part out there for a newer car.
We still have it better than the Lambo guys though. A friend of mine was quoted $1200 for Diablo brake pads, and that might have been per axle (can't remember). She heard rumors that they are the same pads as on a 350Z. She is looking into it.
You wouldn't believe what they pay for commmon things like a distributor cap, plug wires or a starter. Parts that are one third the cost if you tell the parts place that it is for a Jag (same distributor cap, etc.).
R.
What I hate is paying triple because something says "Detomaso" on it. Or paying a lot for NOS when there might be the same part out there for a newer car.
We still have it better than the Lambo guys though. A friend of mine was quoted $1200 for Diablo brake pads, and that might have been per axle (can't remember). She heard rumors that they are the same pads as on a 350Z. She is looking into it.
You wouldn't believe what they pay for commmon things like a distributor cap, plug wires or a starter. Parts that are one third the cost if you tell the parts place that it is for a Jag (same distributor cap, etc.).
R.