Originally posted by garth66:
after about 15 years with Hagerty, they seriously pissed me off and I'm looking for a new insurance company for my Pantera.
So what'd they do? Is it something we need to be aware of or that I need to check on my policy?
I just added 2 more cars to my Hagerty policy, and plan to add a 3rd within the next month.
They told me when my car hit 25 years old that it would be classified as an antique and the rates would drop dramatically. I know this is the case because I bought my first Pantera (a '74) in '98 and insured it with Hagerty. It was 24 years old at the time, they told me it would drop the following year and it did (to about $300/yr, which was less than half). When I spoke to them 2 years ago about the car turning 25 the following year and the rates dropping, they said it will happen automatically.
Well last year came, the rates actually went up, and they told me it had to be "over" 25 years to qualify. That didn't make sense to me, and even though I had them check my history for the timing on my first Pantera, I was talking to deaf ears.
So I got my renewal in the mail last week and lo and behold, it actually went up again, not down! When I spoke to them tonight about it they told me yes, your car has been classified as an antique since it was 25, and the rates will actually go down about $10 a year for the next 10 years, but it's not a sudden drop. Again I referred him to my last Pantera and informed him that my rates have actually gone up over $100 over the past 2 years, not down! His reply was that insurance has gone up dramatically over the past 5 years and that it is what it is and these are the rates, feel free to shop around because I won't find better coverage than Hagerty. The kicker that really pissed me off: "Would you like me to close your account right now"? Is that their idea of proper treatment for customer loyalty?
He laughed several times throughout the conversation and it got to the point that I had to ask him if he found this funny because it wasn't happening to him.
The point is I DID NOT appreciate the way I was spoken to, or the way the conversation was handled, or the double talk. More than that, I feel they lied to me to sucker me into paying another year of unnecessarily high rates, only to tell me the rates WILL go down when they're going UP! He was clearly talking through both sides of his face.
Anyway, I don't need to take that from anyone, so I'll be voting with my wallet elsewhere. $1123 for 2 cars (75k & 15k values) is not worth that kind of treatment!