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SCREWED BY PAYPAL

lf-tp2511lf-tp2511Member
I am so pissed off right now, if Paypal offices were in downtown Fresno, I'd be down there TRYING to get arrested so I could air my motivating experience on the evening news once I got out.

I purchased a set of tail light lenses from a seller in Italy. His auction included a photo of the lenses we know as Group 4. Sent payment using Paypal.

I received an entirely different style of tail lights. Alfa Romeo, yes. But not our Group 4 style.

So I filed a Paypal claim, figuring this will be a no brainer. He pictured one item, sent something else. Case closed. Here is your refund, Mr. Finch. (Minus the $25.00 Paypal charges if they decide a refund is warranted, of course).

I even had their required 'letter from an authority' faxed to them stating I received items different from those pictured.

Now Group 4 come from the AR 1750 Berlina, and the auction stated AR 1750. BUT there are a BUNCH of Alfa's with 1750 in their name.

Would I have bought a no-picture auction for AR 1750 tail lights? Heck no. But he pictured the model I WILL purchase, so that seemed to remove any doubt that they weren't from the correct AR 1750 model.

All they told me was my claim did not meet THEIR definition of 'significantly not-as-described.'

From their site:

quote...an item is Significantly Not as Described if the seller clearly misrepresented the details of the item in a way that affects its value or usability...quote

Used to be a 'picture is worth a thousand words', but to Paypal I guess the picture isn't even considered to be part of the description.

How they came to their conclusion is just totally beyond any reasonable thought process. Just amazing.

WHAT A PILE OF EBAY/PAYPAL CRAP THEIR RESOLUTION SYSTEM TRULY IS.

Your mileage may differ.

Larry

&*%# Paypal Mad Mad Mad Mad Mad Mad Mad Mad Mad Mad
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joulesjoules"Racing is Life, anything before or after is just waiting" - Steve McQueen
Larry,

I feel your pain, if we get on the subject I bet there are a lot of bad experiences with Paypal and Ebay (one in the same nowadays, just another way of double dipping on fees and twice as many options for them to weed there way out of anything). I learnt the hard way and always pay via credit card to have some comeback options through that, after that its fingers crossed.

There was a class action lawsuit against Paypal, I joined that and got $25 at the end of the day in return for the $325 they ripped me off.

Joules
4nford4nford"Live wrong and Perspire"
Larry, sorry to hear about your problem. I think that just about everyone has a PayPal crap story, I certainly do. Like you I've experienced the "we can't do anything" mentality. I kept a balance for purchases but I'm slowly pulling all my money out of their system. I'm not letting them make another penny off of my money! Oh, did I mention that they didn't even kiss me first? Oh yeah, no lube either!
lf-tp2511lf-tp2511Member
Between you guys and the forum, the main cover for Paypal screw-ups seems to be using the credit card for all payments.

I'll probably switch to that tactic too.

I think I can sell what I received and come out even, but it still just blows me away that they denied a claim when the item received didn't even match the auction photo.

Why even have a complaint process if your system is obviously so totally screwed up? Confused

Larry
Pantera 3rd&LastPantera 3rd&LastMember
Larry,
Sorry to hear of your problem. I too got no relief from two eBay auctions paid through Pay PaL.

Pay Pal found that I was due a refund for not receiving my items.But they could not collect from the seller. Unfortunatley for Pay Pal I paid with my credit card and after they investigated my claim, they charged it back on Pay Pal. That is why Pay Pal always defaults to your bank account for payment. I NEVER pay for anything on eBay/PayPal by any other method.
lf-tp2511lf-tp2511Member
Paypal will take your Paypal account funds first - this is their default.

Then they will ask to access your bank account for payment.

In all cases, you should be able to check 'other payment options' and choose credit card.

A verified Paypal account only means they verified the bank account is yours. It does not mean Paypal will always/only use your bank funds.

My future plans call for always draining my Paypal funds into my bank account; this is easy and allowed. AND always making payment with my credit card.

Larry
cat7195cat7195Member
Larry,

Yes you can choose credit card payment, but as I understand it, one of the problems people have had with PayPal is if you stop the credit card payment (even if it is legit as your case would be), they will take the funds from your bank account if you have verified the account. That's part of the agreement in being verified.

Dan

Dan
4nford4nford"Live wrong and Perspire"
quote:
Originally posted by cat7195:
Larry,

Yes you can choose credit card payment, but as I understand it, one of the problems people have had with PayPal is if you stop the credit card payment (even if it is legit as your case would be), they will take the funds from your bank account if you have verified the account. That's part of the agreement in being verified.

Dan

Dan


Yup, that's the way that I read it so I refused to give them bank information. I just drain the PayPal account $500 per month which is the limit and will do so until its dry. They try to force you to become verified now. You now have a total withdrawl limit which will basically force you to become verified to withdraw your funds. You can still buy with the funds but cannot request checks. I guess that they've gotten screwed and are taking steps to minimize their losses.
cozcozMember
Yup, they minimize their loses by screwing the people that keep them in business rather than going after the people screwed the customer that started it all.

E-Bay and Pay Pal suck. Unfortunatly, it's the only game around with the following at this point.

quote:
Originally posted by 4NFORD: Yup, that's the way that I read it so I refused to give them bank information. I just drain the PayPal account $500 per month which is the limit and will do so until its dry. They try to force you to become verified now. You now have a total withdrawl limit which will basically force you to become verified to withdraw your funds. You can still buy with the funds but cannot request checks. I guess that they've gotten screwed and are taking steps to minimize their losses.
lf-tp2511lf-tp2511Member
So, if you have to get your credit card company to back charge Paypal, you just drain out the bank account so there is nothing for Paypal to take.

I set up a separate bank account just for Paypal so I guess I could do that..but for those that have linked a normal account I guess Paypal has their greedy little fingers always able to philfer your funds.

UPDATE ON MY CLAIM:

I contacted my 'expert' and found he had not even sent his fax until Saturday - the day after Paypal denied my claim.

They thus denied my claim prior to the January 19 deadline for receiving the fax.

Trust me, I'm not through with these boys yet. Mad

Larry
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